شناسایی و رتبه‌بندی شاخص‌های کلیدی عملکرد در صنعت پالایش نفت با استفاده از رویکرد ترکیبی دلفی- دیمتل- اولویت‌بندی ترتیبی (مطالعه موردی: شرکت پالایش نفت اصفهان)

- اسکندر، فاطمه، طلوعی، عباس، و رادفر، رضا(1399). شناسایی شاخص‌های کلیدی تاثیرگذار بر عملکرد تیمی با استفاده از روش فراترکیب و روش فرایند تحلیل شبکه‌ای فازی. نشریه پژوهش های مدیریت منابع انسانی، 12(3)، 242-209.

- Abdullah, W. A., Ba-Alwi, F., Al-Hadi, M., & Zahary, A. T(2024). A Systematic Review and Meta-Analysis on the Most Useful Key Performance Indicators in Measuring and Evaluating Healthcare Performance. Sana'a University Journal of Applied Sciences and Technology, 2(3), 293-302. https://doi.org/10.59628/jast.v2i3.1019

- Al-Rushood, M., Rahbar, F., & Dweiri, F. T(2020, August). Benchmarking Key Performance Indicators and Metrics on Inventory Turnaround Practices in Middle East Petroleum Projects. In Proceedings of the International Conference on Industrial Engineering and Operations Management.

- Ataei, Y., Mahmoudi, A., Feylizadeh, M. R., & Li, D. F(2020). Ordinal priority approach (OPA) in multiple attribute decision-making. Applied Soft Computing, 86, 105893. https://doi.org/10.1016/j.asoc.2019.105893.

- Atsavakovith, C., Suthiwartnarueput, K., & Pornchaiwiseskul, P(2022). Sustainability Key Performance Indicators for Thailand’s Upstream Oil and Gas Industry. Journal of Arts Management, 6(4), 1964-1989.

- Babich, I. V., & Moulijn, J. A(2003). Science and technology of novel processes for deep desulfurization of oil refinery streams: a review. Fuel, 82(6), 607-631. https://doi.org/10.1016/S0016-2361(02)00324-1

- Badawy, M., Abd El-Aziz, A. A., Idress, A. M., Hefny, H., & Hossam, S(2016). A survey on exploring key performance indicators. Future Computing and Informatics Journal, 1(1-2), 47-52. https://doi.org/10.1016/j.fcij.2016.04.001

- Bhadani, K., Asbjörnsson, G., Hulthén, E., & Evertsson, M(2020). Development and implementation of key performance indicators for aggregate production using dynamic simulation. Minerals Engineering, 145, 106065. https://doi.org/10.1016/j.mineng.2019.106065

- Buni, M. B., & Ali, Z. A(2021). Sustainability Production: Issues and Challenges Evaluation in Nigerian Oil and Gas Sector Using Key Performance Indicators, International Journal of Advances in Engineering and Management (IJAEM), 3(8).

- Chandra, D., & Kumar, D(2021). Evaluating the effect of key performance indicators of vaccine supply chain on sustainable development of mission indradhanush: A structural equation modeling approach. Omega, 101, 102258. https://doi.org/10.1016/j.omega.2020.102258

- Cruz Villazón, C., Sastoque Pinilla, L., Otegi Olaso, J. R., Toledo Gandarias, N., & López de Lacalle, N(2020). Identification of key performance indicators in project-based organisations through the lean approach. Sustainability, 12(15), 5977. https://doi.org/10.3390/su12155977

- Dib, F., Mayaud, P., Launay, O., Chauvin, P., & FSQD-HPVH Study Group(2020). Design and content validation of a survey questionnaire assessing the determinants of human papillomavirus (HPV) vaccine hesitancy in France: A reactive Delphi study. Vaccine, 38(39), 6127-6140. https://doi.org/10.1016/j.vaccine.2020.07.027

- Domínguez, E., Pérez, B., Rubio, Á. L., & Zapata, M. A(2019). A taxonomy for key performance indicators management. Computer Standards & Interfaces, 64, 24-40. https://doi.org/10.1016/j.csi.2018.12.001

- Elhuni, R. M., & Ahmad, M. M(2017). Key performance indicators for sustainable production evaluation in oil and gas sector. Procedia Manufacturing, 11, 718-724. https://doi.org/10.1016/j.promfg.2017.07.172

- Fangucci, A., Galante, G. M., Inghilleri, R., & La Fata, C. M(2017). Structured methodology for selection of maintenance key performance indicators: Application to an oil refinery plant. International Journal of Operations and Quantitative Management, 23(2), 89-113.

- Gao, F., & Zhou, D(2025). A novel decision-making approach for risk assessment of converter steelmaking process based on fuzzy DEMATEL method. Alexandria Engineering Journal, 115, 222-237. https://doi.org/10.1016/j.aej.2024.12.025

- Ghahremani-Nahr, J., & Nozari, H(2021). A Survey for Investigating Key Performance Indicators in Digital Marketing. International journal of Innovation in Marketing Elements, 1(1), 1-6. https://dorl.net/dor/20.1001.1.2783378.2021.1.1.1.1

- Govindan, K., Aditi, Dhingra Darbari, J., Kaul, A., & Jha, P. C(2021). Structural model for analysis of key performance indicators for sustainable manufacturer–supplier collaboration: A grey‐decision‐making trial and evaluation laboratory‐based approach. Business Strategy and the Environment, 30(4), 1702-1722. https://doi.org/10.1002/bse.2703.

- Graham, I., Goodall, P., Peng, Y., Palmer, C., West, A., Conway, P., ... & Dettmer, F. U(2015). Performance measurement and KPIs for remanufacturing. Journal of Remanufacturing, 5, 1-17. https://doi.org/10.1186/s13243-015-0019-2

- Hussain, S., Ahonen, V., Karasu, T., & Leviäkangas, P(2023). Sustainability of smart rural mobility and tourism: A key performance indicators-based approach. Technology in Society, 74, 102287. https://doi.org/10.1016/j.techsoc.2023.102287

- Karimi, N., Javanmardi, E., Nadaffard, A., & Facchini, F(2025). Systematic analysis and optimization of operational delay factors in port supply chains using a hybrid DEMATEL-OPA-DGRA approach. Ocean & Coastal Management, 263, 107620. https://doi.org/10.1016/j.ocecoaman.2025.107620

- Le, M. T., & Nhieu, N. L(2022). A Novel Multi-Criteria Assessment Approach for Post-COVID-19 Production Strategies in Vietnam Manufacturing Industry: OPA–Fuzzy EDAS Model. Sustainability 2022, 14, 4732. https://doi.org/10.3390/su14084732

- Lindberg, C. F., Tan, S., Yan, J., & Starfelt, F(2015). Key performance indicators improve industrial performance. Energy Procedia, 75, 1785-1790. https://doi.org/10.1016/j.egypro.2015.07.474

- Mahmoudi, A., Deng, X., Javed, S. A., & Yuan, J(2021). Large-scale multiple criteria decision-making with missing values: project selection through TOPSIS-OPA. Journal of Ambient Intelligence and Humanized Computing, 12(10), 9341-9362. https://doi.org/10.1007/s12652-020-02649-w

- Marinagi, C., Reklitis, P., Trivellas, P., & Sakas, D(2023). The impact of industry 4.0 technologies on key performance indicators for a resilient supply chain 4.0. Sustainability, 15(6), 5185. https://doi.org/10.3390/su15065185

- Matos, J., Fernandes, S., Tran, M. Q., Nguyen, Q. T., Baron, E., & Dang, S. N(2023). Developing a comprehensive quality control framework for roadway bridge management: a case study approach using key performance indicators. Applied Sciences, 13(13), 7985. https://doi.org/10.3390/app13137985

- Moktadir, M. A., Dwivedi, A., Rahman, A., Chiappetta Jabbour, C. J., Paul, S. K., Sultana, R., & Madaan, J(2020). An investigation of key performance indicators for operational excellence towards sustainability in the leather products industry. Business Strategy and the Environment, 29(8), 3331-3351. https://doi.org/10.1002/bse.2575.

- Nugroho, A., Warnars, H. L. H. S., Heriyadi, Y., & Tanutama, L(2019, November). Measure the level of success in using google drive with the Kuder Richardson (KR) reliability method. In 2019 International Congress on Applied Information Technology (AIT) (pp. 1-7). IEEE. 10.1109/AIT49014.2019.9144915

- Podgórski, D(2015). Measuring operational performance of OSH management system–A demonstration of AHP-based selection of leading key performance indicators. Safety Science, 73, 146-166. https://doi.org/10.1016/j.ssci.2014.11.018

- Queiroz, M. M., Telles, R., & Bonilla, S. H(2020). Blockchain and supply chain management integration: a systematic review of the literature. Supply chain management: An international journal, 25(2), 241-254. https://doi.org/10.1108/SCM-03-2018-0143.

- Shah, N. K., Li, Z., & Ierapetritou, M. G(2011). Petroleum refining operations: key issues, advances, and opportunities. Industrial & Engineering Chemistry Research, 50(3), 1161-1170. https://doi.org/10.1021/ie1010004

- Tokat, S., Karagul, K., Sahin, Y., & Aydemir, E(2022). Fuzzy c-means clustering-based key performance indicator design for warehouse loading operations. Journal of King Saud University-Computer and Information Sciences, 34(8), 6377-6384. https://doi.org/10.1016/j.jksuci.2021.08.003.

- Van De Ven, M., Lara Machado, P., Athanasopoulou, A., Aysolmaz, B., & Turetken, O(2023). Key performance indicators for business models: a systematic review and catalog. Information Systems and e-Business Management, 21(3), 753-794. https://doi.org/10.1007/s10257-023-00650-2

- Zanuttigh, B., Dallavalle, E., & Zagonari, F(2025). A novel framework for sustainable decision-making on reusing Oil & Gas offshore platforms with application to the Adriatic Sea. Renewable and Sustainable Energy Reviews, 211, 115252. https://doi.org/10.1016/j.rser.2024.115252.